Example booking policy for bookings made through Glamping Manager (UK)

Scope This booking policy applies to all bookings made through the Glamping Manager platform for stays at [Host Name / Site Name] in the United Kingdom. By confirming a booking you accept and agree to comply with this policy.

Booking and confirmation

• A booking is only confirmed once you receive a booking confirmation from Glamping Manager or the host. Until confirmation is received, the dates remain available to other guests.

• The booking confirmation will include the booking reference, stay dates, number of guests, total price, deposit and balance details, arrival and departure times, and any special conditions relating to your stay.

Payment

• A deposit of [amount or percentage] is required at the time of booking to secure your reservation. The deposit amount will be shown in the booking summary.

• The remaining balance is due [number] days before arrival. If payment of the balance is not received by the due date, the host reserves the right to cancel the booking and retain the deposit.

• Accepted payment methods are those supported by Glamping Manager. Any payment processing fees charged by the platform are the responsibility of the guest unless otherwise stated.

Cancellations and refunds

• If you cancel more than [X] days before arrival, you will receive a full refund of any balance paid, minus any non-refundable deposit or applicable administration fee of [£ amount or %].

• If you cancel between [Y] and [X] days before arrival, you will receive a [percentage]% refund of the balance paid. The deposit is non-refundable.

• If you cancel within [Y] days of arrival or fail to arrive (no-show), no refund will be given unless otherwise agreed by the host.

• All cancellations must be made through Glamping Manager or directly with the host in writing and will be effective from the date the platform or host acknowledges the cancellation.

• In the event the host cancels your booking for reasons outside the host’s control, you will be offered an alternative date where possible or a full refund.

Changes to bookings

• Any requested changes to your booking (dates, number of guests, add-ons) are subject to availability and the host’s approval.

• Changes requested less than [number] days before arrival may incur additional charges and cannot be guaranteed.

• If you reduce the length of stay after check-in, no refund will be given for unused nights unless otherwise agreed by the host.

Arrival, departure and occupancy

• Check-in is from [time] on the arrival date. Check-out is by [time] on the departure date unless otherwise agreed.

• The number of guests staying must not exceed the maximum occupancy stated in the listing. Additional guests may be allowed only with prior written approval and may incur extra charges.

• Visitors who are not staying overnight must be approved in advance and leave the site by [time or policy].

Damage, security deposit and cleanliness

• A refundable security deposit of [£ amount] may be required and will be held to cover damages, excessive cleaning, loss of keys, or breaches of this policy. The deposit will be returned within [number] days of departure subject to a satisfactory property inspection.

• Guests are expected to leave the accommodation in a clean and tidy condition. Additional cleaning charges may apply if excessive cleaning is required.

Pets

• Pet policy is specified in the listing. If pets are allowed, additional cleaning or security deposits may apply. Pets must be supervised and kept off furniture unless agreed otherwise.

• Guests must clean up after their pets and ensure they do not disturb other guests or wildlife.

Health, safety and conduct

• Guests must comply with all site rules, health and safety instructions, and any reasonable requests from the host or site staff.

• Smoking is [allowed/not allowed] inside the accommodation. If smoking is prohibited and evidence of smoking is found, an additional cleaning fee of [£ amount] will apply.

• Illegal activity, excessive noise, and behaviour likely to cause distress to others are prohibited and may result in immediate eviction without refund.

Force majeure

• The host and Glamping Manager are not liable for failure to perform obligations under this booking policy if such failure is caused by events beyond their reasonable control, including but not limited to extreme weather, government restrictions, fire, flood, or other emergencies. In such cases the host will, where possible, offer an alternative booking or refund.

Privacy and data protection

• Personal information collected for the booking will be used and processed in accordance with applicable data protection laws and Glamping Manager’s privacy policy. Contact information may be shared with the host to manage your booking and stay.

Complaints and disputes

• Any complaints should be raised with the host as soon as possible during the stay so that they can be investigated and, where possible, resolved promptly.

• If the host cannot resolve the issue, you may contact Glamping Manager to assist