Cedar Cottage – Booking Terms & Conditions

1. Definitions

In these Booking Terms & Conditions, “we”, “us” and “our” refer to the owner(s) of Cedar Cottage. “You”, “your” and “guest(s)” refer to the person making the booking and every member of the booking party. “The Property” refers to Cedar Cottage, Crich, Derbyshire.

By making a booking with us, you confirm that you have read, understood and accepted these Booking Terms & Conditions on behalf of all members of your party.

2. Booking & Formation of Contract

Your booking is confirmed once:

• We have accepted your booking request.

• The required 30% deposit has been successfully received.

• A booking confirmation has been issued.

The person making the booking must be at least 18 years of age and must be staying at the property for the duration of the booking. The lead guest accepts responsibility for ensuring that all members of the booking party comply with these Terms & Conditions.

3. Payment Terms

A non-refundable deposit of 30% is required to secure your booking.

The remaining balance must be paid in full no later than eight weeks before your arrival date.

If the balance is not received by the due date, we reserve the right to cancel your booking. Any monies already paid may be retained in accordance with these Terms & Conditions.

4. Cancellations

If you cancel your booking, all payments made are non-refundable.

If we are able to re-let all or part of your cancelled stay, we may, at our sole discretion, refund the amount recovered from the replacement booking, less any administration costs, payment processing fees and any difference in the booking value.

We cannot guarantee that cancelled dates will be successfully re-let, particularly where cancellation occurs close to the arrival date or during quieter periods.

We strongly recommend that guests obtain suitable travel insurance to protect against cancellation, illness, travel disruption and other unforeseen circumstances.

5. Early Departure

If you choose to shorten your stay or leave before your scheduled departure date, no refund or credit will be given for any unused nights.

6. Security Deposit

A refundable security deposit of £100 is required with every booking.

Provided the property has been left in good condition and these Terms & Conditions have been complied with, the security deposit will normally be refunded within 48 hours of departure.

The security deposit may be used towards the cost of:

• Repairing damage to the property or its contents.

• Replacing missing items.

• Excess cleaning where the property has not been left in a reasonable condition.

• Replacing bedding, towels, furnishings or other items that have been permanently stained or damaged.

• Any additional costs arising from a breach of these Terms & Conditions.

Minor accidental breakages should be reported as soon as possible. We understand that genuine accidents can happen and appreciate guests informing us promptly.

7. Occupancy

Cedar Cottage is licensed for a maximum occupancy of two adults.

The property is strictly adults only. Children, infants and babies are not permitted.

Pets are not permitted.

Only the guests named on the booking confirmation may stay at the property. Unauthorised visitors, additional overnight guests or substitutions are not permitted without our prior written consent.

If guests arrive with children, infants, pets or additional unauthorised guests, we reserve the right to refuse entry or terminate the booking immediately. In these circumstances, no refund or compensation will be payable.

8. House Rules & Guest Responsibilities

Cedar Cottage is intended to provide a peaceful and relaxing retreat for couples. Guests are expected to treat the property, its furnishings and surrounding grounds with care and respect throughout their stay.

Guests agree to:

• Leave the property in a reasonably clean and tidy condition on departure.

• Take reasonable care of the property and its contents.

• Report any damage, breakages or maintenance issues as soon as reasonably possible.

• Respect neighbouring properties and the peaceful nature of the surrounding area.

• Use the property only for holiday accommodation and not for any unlawful purpose.

• Comply with all safety information and instructions provided within the property.

Furniture, furnishings, equipment and decorative items must not be removed from the property.

9. Smoking & Vaping

Smoking and vaping are strictly prohibited inside Cedar Cottage.

Guests wishing to smoke or vape may do so outside the property only. Cigarette ends and smoking materials must be fully extinguished and disposed of responsibly. They must not be discarded in the garden, driveway or surrounding land.

Evidence of smoking or vaping inside the property, including lingering odours or damage, may result in additional cleaning or repair charges, which may be deducted from the security deposit.

10. Care of Bedding, Towels & Furnishings

We kindly ask guests to take reasonable care when using fake tan, makeup, hair dye, oils, sun cream or similar products, as these may permanently stain bedding, towels, upholstery and soft furnishings.

Where staining cannot be professionally removed, the reasonable cost of replacement may be deducted from the security deposit.

11. Safety Information

Whilst every effort has been made to provide a safe and enjoyable environment, guests should be aware of the following features of the property:

• There are areas of low head-height within the property, particularly in the bedroom.

• There is a step down into the kitchen.

• There are uneven natural flagstones around the outside of the property, which may become slippery in wet or icy conditions.

• The bioethanol fire must only be used in accordance with the instructions provided.

If a candle is provided, it must never be left unattended and must always be fully extinguished before leaving the property or going to bed.

Guests are responsible for taking reasonable care whilst using the property and its facilities.

12. Parking

Parking is available for guests within the designated parking area, which is covered by CCTV for security purposes.

Vehicles, bicycles and all personal belongings are left entirely at the owner’s risk. We cannot accept responsibility for any loss, theft or damage.

Guests are responsible for ensuring vehicles are securely locked and valuables are not left on display.

13. Access Gate

The small access gate between the parking area and Cedar Cottage must be kept closed at all times, as livestock and other animals may occasionally be present on the surrounding land.

14. Quiet Enjoyment

Cedar Cottage is designed as a peaceful retreat for couples.

Guests are asked to respect neighbouring properties and keep noise to a minimum at all times, particularly between 10:30 pm and 8:00 am.

Parties, events, excessive noise or behaviour likely to cause disturbance are not permitted and may result in the booking being terminated without refund.

15. Wi-Fi & Internet Use

Complimentary Wi-Fi is provided for guest convenience.

Whilst every effort is made to provide a reliable internet connection, we cannot guarantee uninterrupted availability, speed or coverage and accept no liability for interruptions beyond our reasonable control.

Guests must ensure that the internet service is used lawfully and must not access, download or distribute illegal, offensive or inappropriate material.

16. Commercial Photography & Filming

Cedar Cottage is provided solely for holiday accommodation.

Commercial photography, filming, professional content creation or use of the property for promotional purposes is not permitted without our prior written consent.

17. Owner Access

We respect our guests’ privacy and enjoyment of the property.

However, we reserve the right to enter the property at reasonable times where necessary to carry out essential maintenance, repairs or inspections, or in the event of an emergency.

Wherever reasonably possible, advance notice will be given before entry.